John Smith’s have a carefully worked out ‘brand identity’: everything is written in the voice of a “no nonsense” Yorkshireman.
But the funny thing is this: the idea that they can’t be doing with all that ponced up marketing bullshit… is marketing bullshit. There probably are some “no nonsense” businesses that employ marketing agencies, but we can’t think of any off the top of our heads.
Of course, big food producers (including breweries) have very good reasons to suggest that taking an interest in the taste, ingredients and process of manufacture is pretentious: we, the punters, ought to know our place, viz. buying and consuming without question.
When we asked for information on the ingredients in John Smith’s Extra Smooth (we’ll explain why another time) Heineken customer care (ee, by ‘eck, etc.) told us that it uses “premium malts”. There is definitely a tiny bit of nonsense in that phrase.
While we’re at it, here’s another example of ‘no nonsense’ as a brand value, this time from Newcastle Brown.