Publicans find lots of ways to signal who they want to drink in their establishments and, of course, who they don’t.
We’ve been pondering this post on and off for months – maybe even years – but the news today that Samuel Smith of Tadcaster has banned swearing across its entire pub estate brought it into sharp focus. This is surely an attempt to nudge the estate in the direction of upmarket, isn’t it? An indirect way of saying ‘no riff raff’.
These kinds of signs and signals are one of the most powerful tools a publican has when it comes to shaping their clientele. For example, we’ve been collecting these lately:
A set of written rules is in itself a signal: this is a pub run by human beings; it has quirks and character; and bad behaviour, however it is defined, will not be tolerated. But in their detail the rules are a kind of manifesto for each pub – a challenge: ‘This is who we are. If you don’t like it, please go somewhere else.’
About a decade ago, before London had a ton of overt craft beer bars, there were a handful of (literal) signs that publicans used to attract the attention of desirable (that is, relatively wealthy) customers: Illy Coffee Served Here, free Wi-Fi, This is a No Smoking Pub, Board Games Available. There’s nothing there that’s necessarily tied to any particular social class but still it made a statement about the atmosphere you could expect to find inside.
On the flipside, we sometimes interpret a prominently displayed DRUGS WILL NOT BE TOLERATED ON THESE PREMISES poster as a form of advertising: ‘Gotcha. Say no more.’ [wink] More benignly, some aspects of decor that might be off-putting to the snooty – a bucket of sand full of fag ends, SKY SPORTS SHOWN HERE – may well read as reassuringly down-to-earth to others.
Then there’s the extravagant display of national symbols. This is a complicated issue which people have no doubt written entire theses and books about. Frankly, we’re nervous even mentioning it but, in brief, displaying any flag is always a choice – what is it intended to say, and to whom? And, more to the point, what do people think it is saying?
Sometimes, even if the message being sent isn’t one that makes you feel welcome, it can still be honest, and oddly helpful. After all, no-one wants to crash a party where they’re not welcome.