Categories
marketing

Why do people like Guinness?

If other breweries want to compete with Guinness’s market dominance they need to accept this key fact: people actually like it.

Once you recognise the truth of it, you can ask another important question: why?

And the answers to that might be because:

…it’s pretty.

…it’s less gassy than other beers.

… it feels different in your mouth to almost any other beer.

…it always tastes the same.

…even the dodgiest pub can’t ruin it.

…it’s a premium product that hasn’t gone up in price too much.

…it’s not Carling or Stella or Fosters or John Smith’s.

…it’s not that keg IPA from the big regional brewer you perhaps thought you liked in 2016.

…it’s the best option when the other choices are Harp or a ‘weird red ale’.

…it’s what you think grown-ups drink when you’re 19.

…it still, somehow, feels vaguely countercultural; a discerning choice.

…it’s what your parents or grandparents drank.

…it’s the most Irish thing you can get in most English pubs.

…‘stout’ has a proud round sound in your mouth.

…it’s cold out.

…it’s Sunday.

…the pub is covered in Guinness advertising and your mouth started watering.

…there’s a blackboard that says ‘Best Guinness in Bristol’ and how can you turn that down?

…they like the ceremony, the wait, the shamrock on top.

…it’s the only decent beer at the gig venue, wedding reception, rugby game, racetrack bar, and so on.

…it feels hefty but only has 4.2% ABV.

…they don’t care about beer industry politics.

…stouts from other breweries aren’t like Guinness.

…it’s a habit.

…being A Guinness Drinker is part of their identity.

…alcohol-free stout is better than alcohol-free anything else.

…it slips down easily.

…it makes a change.

…it was good in the 1970s.

…it feels substantial and filling.

…it’s good for you, isn’t it?

* * *

Five or six of the above are statements we happen to agree with ourselves.

Others we’ve heard in conversation, or were suggested when we asked about this on Mastodon and Twitter.

For more on the same subject see also:

Categories
bristol pubs

The best pint of Guinness in Bristol?

“They reckon this is the best pint of Guinness in Bristol.”

“Where have you heard that?”

“Er… I just read it on the wall of the pub, over there.”

“You’re such a sucker for marketing.”

It was good, the Guinness – or at least, if you like Guinness, you’d have nothing to complain about at The Star in Fishponds.

It’s an Irish pub without being an Irish Pub (see chapter 7 of 20th Century Pub for more on that distinction) with signs pointing the way to (a) the toilets and (b) Craggy Island, and customised Guinness posters all over the walls.

One such poster has the famous Guinness toucan dangling Ronald McDonald in its beak – the pub is at war with the drive-thru McDonald’s next door, though we’re not sure the feud is reciprocated.

There is cask ale on offer (lacking life) and lager (Czech-style, UK-brewed) but Guinness does seem to be the thing.

It gets its own stretch of bar where an illuminated font in the shape of the famous harp trademark dominates. Regulars know the drill: order at the front, report to the side to receive their pints when ready.

Our peers in Ireland tend to roll their eyes at the idea that one pint of Guinness is different to any other, from Dublin to Ulan Bator. It’s a pasteurised, packaged product, brewed for consistency, after all.

But we did enjoy this a little more than usual.

Perhaps because it’s autumn when stout is the thing.

Perhaps because the environment was sympathetic – dark beer, dark corners, Bristol-softened Irish accents around the bar.

Perhaps because (rightly or wrongly) there seemed to be genuine reverence for the product rather than PR-driven ‘theatre of the pour’. That’s driven by homesickness somewhere along the line, we’d guess.

Or maybe it’s just that they get through a lot of it, if you think that makes a difference. In the time it took us to drink two rounds, the Guinness font didn’t get left alone for more than 30 seconds at a time.

There are other pubs in Bristol with a reputation for better-than-standard Guinness – Seamus O’Donnells, for example, on one of the city centre’s main Going Out streets. We’ve also enjoyed pints of it there, on quiet weekday afternoons, with the fire going. (Not so much during the Friday and Saturday night Stagmaggedon.)

The Star probably wins, though, not least because its Guinness costs about £1.50 a pint less, somehow clinging on to the sub-£4 price point.

Whether that makes the beer taste better (delicious bargains) or worse (price as stand-in for quality) will depend on your attitude.

Categories
marketing

Killian’s, Irish red ale and French beer drinkers, 1978

During 1978, Guinness got twitchy: a new beer was muscling in on their turf in France. Did George Killian’s Irish Red present a threat, or an opportunity?

From its London base at Park Royal, Guinness commissioned Market Behaviour Limited to go to France and investigate:

RESEARCH OBJECTIVES

1. To study the premium beer market sector in France. To explore beer drinkers’ attitudes towards the sector and the various brands of beer within that sector. (The research concentrated on the bottled beers within the sector.)

2. To explore attitudes towards Killian’s, and to find out which elements of the marketing mix are leading to its current success.

3. To undertake exploratory research into the idea of a new bottled beer to compete with Killian’s, positioned somewhere between the Spéciale and Luxe categories. To explore reactions to the new beer both with and without the Guinness connection.

The report they turned in in December 1978 is interesting not only because it provides more information on the creation of a new beer style but also because it hints at the craft beer culture to come.

The best place to start with the story of Killian’s is Martyn Cornell’s recent in-depth piece on its genesis at Zythophile. It was that which reminded us of the document we’ll be digging into in this post, which we got hold of via former Guinness head brewer Alan Coxon’s papers.

In summary, though, it was launched in 1974 by the French brewery Pelforth, based on a strong ale recipe bought from the Irish firm of Lett & Co., and presented to the French market as a traditional Irish ‘style’. It was a huge success which made other breweries keen to produce their own takes on Irish red ale. That included Guinness.

Commodity blonde vs. quality rousse

Guinness’s market research team focused on drinkers of what we would probably call premium beer – why, and when, did they consider it worth upgrading?

The majority of people seem to split their beer drinking into two main categories: firstly, occasions when the taste and quality of the beer are thought to be important enough for the drinker to exercise his choice in terms of the type of beer, (blonde, brune, rousse, Geuze) and the brand; and secondly occasions where the taste and quality of the beer are far less important and the drinker tends. to choose a cheaper brand of ‘blonde’ beer, almost as a ‘commodity’ product.

French beer drinkers appear to take more care in choosing their beer when they want to relax and when their objective is the enjoyment of the beer. On these occasions they tend to choose a slightly more expensive beer which they feel has a more identifiable taste than an ‘ordinary beer’. This would, for instance, be the occasion when the majority of drinkers of ‘rousse’ and ‘brune’ beers would switch from drinking an ordinary French ‘blonde’ to their favourite type of beer, and when confirmed ‘blonde’ drinkers would switch from an ordinary French ‘blonde’ to either a foreign ‘blonde’ beer or a better quality French ‘blonde’ beer.

However, most of the beer drinkers to whom we spoke tended to drink an ordinary French ‘blonde’ beer most of the time. The ‘normal’ beer to drink in the cafe/ brasserie/bistro is a ‘demi’ of the establishment’s draught ‘blonde’ beer, which is usually an ordinary French ‘blonde’. The important feature of this type of drinking is that, most of the time, the drinker is not aware of which brand of ‘demi’ he is drinking.

A few things strike us as interesting there:

  1. The perceived connection between the colour of a beer and its depth of flavour. We all know that pale beers can be flavourful, and that dark beers can be bland, but there is still a popular perception that darkness equates to intensity.
  1. The idea that people could identify as drinkers of quality beer some of the time while also enjoying necking “Whatever normal lager you have, mate,” on other occasions.
  1. That brand becomes more important with ‘savouring’ beers.

The research confirmed that, almost overnight, French drinkers had accepted the existence of a new style, even though only one example of that style existed:

The research seems to indicate that George Killian’s has been successfully introduced into the French beer market.

The majority of people accept [Bières Rousses] as a legitimate category and not just a description of George Killian’s beer… George Killian’s seems to have attracted beer drinkers because it aroused their curiosity through its unique positioning as a ‘rousse’ beer and because of its taste. Killian’s originally drew its drinkers from ‘blonde’ drinkers as well as ‘brune’ drinkers, but we feel that its major appeal now lies with ‘blonde’ drinkers who are seeking something more than a ‘blonde’ beer but who do not want the heaviness or the bitterness of a real ‘brune’ beer. We feel that a ‘rousse’ beer will not have great appeal to the majority of ‘brune’ drinkers as it lacks the bitterness and heaviness which are characteristics which these people look for in a beer.

Reading that, we can’t help but think of the success of Camden Hells and similar ‘mainstream upgrade’ beers. If the majority of drinkers like standard lager, giving them something a bit more characterful, but not too scary, is a good way to win market share.

The researchers also reached the conclusion that beer was primarily drunk in France as an accompaniment to a night out with “the lads” (their phrase). On almost every other occasion, wine, spirits, coffee or other drinks were preferred. Beer was also seen as almost exclusively a drink for men; when asked why women might drink beer, one respondent said:

Par snobisme essentiellement. Vous ne pensez pas qu’elles le font pour fair plaisir a l’homme? (To be fashionable, essentially. Don’t you think that they do it to please the man?”)

Another interesting finding was that Killian’s was popular with drinkers in France despite being French, and despite being a Pelforth product. An imported product, with Guinness’s name attached, would surely be able to steal some of Killian’s thunder.

The result of all this activity was, we think, the launch of a stronger version of Smithwick’s under the name Kilkenny – hey, that sounds a bit like Killian! – on to the French market in the 1980s.

Categories
Beer history

Harp: the cool blonde lager born in Ireland

Harp Lager was once a household name in the UK but, never much loved by beer geeks, and outpaced by sexier international brands, has all but disappeared.

It was launched in Ireland in 1960 as Guinness’s attempt to steal a slice of the growing lager market, hitting the UK in 1961. It is still brewed in Dublin and apparently remains popular in Northern Ireland. We can’t recall ever seeing it on sale in England, though – even in the kind of social clubs where you might still find Whitbread Bitter or Bass Mild.

There’s always something fascinating about brands that arrive, dominate, and disappear. Harp Lager in particular is interesting because of the sheer amount of time, money and energy which Guinness sunk into it over the course of decades; because it provided a glimpse into the era of multinational brewing that was just around the corner; and because it tells a story about the early days of the late 20th century UK lager boom.

The tale begins in the post-war era when, for reasons that are much debated, British drinkers began to turn away from cask ale and towards bottled beer, with hints that lager might be the next big thing.

Guinness was then very clearly an Anglo-Irish business, with major brewing operations at both Park Royal in London and at St James’s Gate in Dublin, and managed largely from London.

Categories
Beer history

Hobnobbing with Guinness, 1963

In June 1963, Guinness welcomed assorted members of the British press to Park Royal and then St James Gate on a three day tour (or bender) in the company of some of Guinness’s most senior executives and, of course, Norris McWhirter.

McWhirter was serving at the time as information officer for Guinness, as well as compiler in chief of the Guinness Book of Records. He led an, erm, interesting life.

Most of the main newspapers of the day were represented on the invite list for the press tour, including The Times, Financial Times, Guardian and Daily Mail.

The official press pack set out the itinerary for the three days, has biographies of key personnel and some distinctly corporate Fun Facts.

There is also a distinct focus on labour relations, highlighting that “all brewery personnel up to Foreman level are Union members” and setting out the sick pay policy in some detail. Was the idea, at least in part, to reassure investors that Guinness was not vulnerable to industrial action, as some other businesses, such as the UK branch of Ford, had begun to seem at the time?

Once the party had been flown to Dublin, things got even more highfalutin, with a dinner including the Taoiseach, the Governor of the Bank of Ireland and the President of the Dublin stock exchange.

The following day’s tour of the Dublin brewery included a “private interview” with the President of Ireland, Éamon de Valera.

Once all the obligatory hobnobbing concluded, our intrepid journalists had the option to stay on for a third day of shopping, touring and visiting the Navan races.

We don’t have any context for this document, so we don’t know if this was an annual affair or a one off and if so, what the reasons were for it.

We do know, thanks to an internal document of expected questions and answers, that they were expecting a wide range of questions on just about everything from production and sales to employment practices.

There were particular sections on Draught Guinness, Harp lager and continuous brewing, which were all new areas for Guinness, as well as questions relating to their acquisition of the Nuttall Confectionery Group in 1961. (A tour of Callard & Bowser was included in the Park Royal leg of the trip).

Below is a sample of the questions and prepared answers. The last one, be prepared, might seem slightly startling.

Is Guinness Really Good for you?
Yes, we have many thousands of testimonies from the medical professional as the value of Guinness.

How much do you spend [on advertising?
About one third of a penny per bottle overall.

Is Dublin stout brewed for Britain the same as Park Royal Stout?
Yes.

Do you contemplate another brew?
No.

A quick note: they’d just launched Harp Lager so this was about whether they planned to expand the range any further and launch, say, a mango IPA.

How can you expect to do well with beer now that wine and spirit drinking is a “done” thing?
It is true that wine sales are going up quickly but only a comparatively small amount is drunk by a particular section of the population.

What about failure of Common Market Negotiation?
This has not changed our picture. Our main trade within the European Common Market is with Belgium and France where Guinness has always been regarded as a speciality drink commanding a higher price than regular beers.

Why did you build a brewery in Nigeria?
Because it is more economical to brew and bottle locally than to import in bottle as we were doing previously. It is our biggest single overseas market.

Was it wise politically?
We have no reason to think otherwise.

You can read more about the Guinness brewery in Nigeria here.

It has been said that Harp lager sales have been disappointing – is this so?
All lager sales have been disappointing for the past year or two, but Harp distribution was right up to our estimates and sales were not far short.

Is this venture wise – you are now in direct competition with other brewers?
Our Harp lager venture has not in any way prejudiced our happy relations with other brewers.

Why are you selling SS Guinness? Has cross-channel trade declined?
Because it is 32 years old. Our cross-channel trade has NOT declined.

Does Guinness own a computer?
No.

If not, why not?
With our present volume of work, it is more economical to hire time than to own a computer.

Do you employ coloured people at Park Royal?
Yes, from time to time.

What was behind that final question? Were they expecting to be told off for employing black staff, or congratulated for it? That very brief, blunt answer seems designed to avoid the topic.

This is another item from the vast collection of Guinness documents Fiona shared with us last year. We’re slowly working through, digesting and sharing.